Our Privacy Policy and Terms an Conditions
Privacy Policy
Collection of your personal information
How we use your personal information
Disclosure of your information
Security of your information
Children and Adolescent
What else you should know about Privacy Policy
Terms and Conditions
Counselling
Risks with Email/Telephone counselling
No Refund Policy/Disclaimer
How to contact us
Privacy Policy
Collection of your personal information
The types of personal information that we collect from you will depend on how you use Thinkright.
When contacting Thinkright we will collect details such as your name, email address, and some details of your personal interests.
Some of this information is essential for us to do our work and also be able to accurately identify who is using the service and as such is mandatory.
Other types of information are collected to help us profile who is using the services and what their interests are.
Information of this type is often optional - you need only fill it in if you wish to do so.
Some people opt to remain anonymous when they embark on email or telephone counselling. This is okay where necessary. Email or contact one of our staff members to find out more about remaining anonymous.
We value your trust in Thinkright: in all cases, your information will be held in strictest confidence.
Your contact details and email address and other relevant material about you will only be used for your counselling experience and will not be added to any mailing list or used or disclosed for any other purpose.
All client information is kept confidential in secure storage and only counsellors and approved staff are allowed access.
Thinkright may also use cookies, however we do not currently use cookies. Cookies are pieces of information that a
website can transfer to an individual's computer hard drive for record keeping. Cookies can make using Thinkright
easier by storing information about your preferences on a particular website. This will enable you to take full advantage of the services that
Thinkright offers. The use of cookies is an industry standard and you'll find most major websites use them. Most Internet browsers are pre-set to accept cookies.
If you prefer not to receive cookies, you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used.
If you contact Thinkright via the Internet, we gather information via emails. Whenever a page is requested from our web server, we record the time,
date and URL of the request, along with information on the browser software that is being used. This information is used to improve the
structure and performance of Thinkright and is not used in any way to uniquely identify a user.
How we use your personal information
The personal information that you provide to us during registration is used for identification purposes and will assist you to subscribe to Thinkright services.
The information we gather from your use of Thinkright enables us to provide better services that are tailored to your needs. Recording usage patterns helps us to identify the areas of our site that are popular and those that are not. By using cookies, users can specify their unique preferences.
The data that is gathered when you use Thinkright is aggregated for analysis . Identifiable characteristics are removed and the user remains anonymous. Additional data provided to us is used to examine Internet trends and demographics to help Thinkright offer you improved services.
Disclosure of your information
The information we collect from you is strictly confidential. Thinkright is required by law not to reveal, disclose, distribute, share or pass on to any third parties. Any personal information you have provided to us will remain confidential, unless we have your written consent to share with
other professionals, etc. All records belong to Thinkright and your Thinkright Counsellor will talk to you about passing any information on to anyone upon your request. Your Thinkright counsellor has the right to refuse to make available any information that he or she feels may be detrimental
to the client and/or significant others. In most cases your Thinkright Counsellor will forward information on to assist in the overall care of your emotional and psychological health and well being.
Exceptions to this include:
- where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; and;
- where Thinkright is required to provide information in response to Subpoenas or Warrants or other legal process including requests from the Courts.
Security of your information that you may send or receive
Transmissions sent to or from Thinkright are routinely monitored for quality control and systems administration.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or receive from us. These activities are conducted at your own risk. Once we receive your transmission, we will make our best effort to ensure its security.
Thinkright cannot gaurantee that the information we transmit to you will arrive in tact or virus free, therefore, as most users are aware, these transmissions are not 100% secure and may at times be spoilt or come with viruses. Thinkright use all the latest anti virus and other protective software and will always
strive to screen and test any incoming and outgoing transmissions, but once it leaves our servers/computers we cannot accept any responsibility thereafter if any errors or other problems occur.
Children and Adolescent privacy
The safety of children and young people is very important to us at Thinkright. Their Rights will be protected and honoured at all times.
We ask that young people under the age of 14 have a parent or guardian verify/confirm their email application/interaction with Thinkright. Whilst we will make every reasonable effort to ensure that young people's privacy and other rights are not compromised, it is ultimately the responsibility of parents to monitor their children's emails.
Young people should always ask a parent before sending any transmission over the Internet when under age.
All transmissions from children and young people will only be viewed and addressed by counsellors who are eligible to work with children. Our counsellors have been screened and are cleared to work with children and young people. (Child Protection Act 1998 (Working with Children Check)).
What else you should know about privacy
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.
Please be aware that whenever you voluntarily disclose personal information over the Internet (for example: in discussion forums, via email, or in chat sites) that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy of your username and passwords and/or any account information. Please be careful and responsible whenever you are using the Internet and Thinkright
All client information is kept in secured, locked systems. After a 12 month period of inactivity, the client's file will be archived. After another 3 years of inactivity, the file will be further archived and in most cases moved on to be destroyed.
Terms and Conditions
Counselling
Can the Benefits of Counselling be “Guaranteed”?
Unfortunately, the answer is No. Because counselling is an interactive process that relies heavily on the person being counselled. Many people experience positive and constructive outcomes from a counselling process,
but not everyone does. This means, Thinkright cannot promise any particular outcome, benefit or result from the counselling process whether face to face, telephone or email.
Email and Telephone Consulting
These forms of consulting can bring about positive change for the individual and can assist in the overall treatment of healing and moving forward in an appropriate manner.
Possible Risks with Email and Telephone consulting
Possible risks may include: misunderstandings between the client and counsellor because of non-verbal cues; the client may have unrealistic expectations;
other issues in the client’s life may impact on the process; crisis or trauma concerns may be present or brought to a head, which is not suitable for email consulting. Most people, however, are happy with these services.
Psychiatric disorders such as schizophrenia and delusional individuals may not benefit from these forms of consulting. Self harm and suicidal individuals should seek other interventions rather than embarking on email consulting.
Thinkright does NOT provide crisis counselling or provide services to clients or patients needing urgent psychiatric attention. Please contact your nearest Mental Health Team at your local hospital or Community Health Centre. You can also contact LIFELINE on 131 114.
Thinkright counsellors have the right to terminate counselling at any time if they feel that counselling is not working for the individual.
No Refunds
Please be aware of our Non-Refundable policy. Once you pay for services we are unable to refund your monies for whatever reason, including any misunderstandings or confusion you may of had prior to paying for services and/or after receiving services.
Please contact Thinkright before making any payments online for email or other consulting services so you fully understand what services you are purchasing, as No refund will be paid regardless of the outcome of these services.
Disclaimer
All consultations with Thinkright is at your own risk via the Internet. Thinkright does not accept any liability or responsibility for any injury sustained,
nor for any action taken by our staff while interacting over the Internet. Your use of this site and arranging consultations with Thinkright is entirely at your own risk. Thinkright will not be liable to any person for any loss or damage arising out of your use of this site.
Furthermore, When you submit yourself for any assessment, consultation or other, you are acknowledging that you understand our terms and conditions.
Thinkright may vary our Terms and Conditions at any time by placing a notice on our site advising that the Website Terms have been changed.
Thinkright makes every effort to ensure the quality of the information available on our website and updates the information regularly. Before relying on the information on our site, users should carefully evaluate its accuracy by obtaining appropriate professional advice from relevant professionals.
Intellectual Property
Thinkright owns all intellectual property rights on this site, including the text, graphics, logos, icons, images, designs, interfaces, and layout of the site.
Thinkright is a Trademark name.
How to contact us
If you have any concerns or questions, please contact Thinkright by using this link to send your questions and comments via email.
Copyright Status
Unless otherwise stated, the following conditions apply:
 Copyright Thinkright 2007
Users may make one hard copy of any page for personal use. Our name (Thinkright) should be included as a reference.
Users may make one electronic or magnetic copy for personal use or research purposes, in addition to such copies normally made by browsers to cache.
Up to 30 print copies may be made of any document for educational purposes by an educational establishment, including our name (Thinkright) on each copy
Portions of a page or document may be quoted for purposes of review, or making a compilation, providing that attribution including the URL is preserved.
Copying or printing for any other purpose may constitute a copyright violation. Contact Thinkright if you have any concerns re copyright violation.
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